Digital Retail Practices
Social commerce is on the rise as visual platforms like Pinterest and Instagram fill a need for product discovery. By developing an effective social commerce strategy, brands and retailers can drive awareness, affinity, consideration and conversion.View this Report
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Leading Business Challenges Facing In-Store Retail According to US* Retailers, May 2019 (% of respondents)
What Customer-Facing Technologies Are US* Retailers Currently Satisfied With and Using? (% of respondents, 2018 & 2019)
Top 3 Attributes that Would Improve In-Store Shopping Experiences According to Internet Users in China, Oct 2018 (% of respondents)
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AI, Machine Learning Are Helping Retailers Spot Flaws in the Customer Experience
Aug 15, 2019
Retailers can’t always rely on customer feedback to measure the success of their ecommerce platforms. Small technical issues, which often go unnoticed by the business itself, can significantly hinder the customer experience.
Amazon's CPG Business: Will Private Labels or Exclusive Brands Dominate?
Jul 17, 2019
AmazonFresh, Amazon Pantry and Amazon’s Whole Foods operation cater specifically to the consumer packaged goods (CPG) market. But almost none of the retail giant’s CPG sales come from Amazon-branded goods.
Can Subscription Ecommerce Catch Up to Subscription Media?
May 22, 2019
Subscriptions like Netflix and Spotify have successfully transformed the way people engage with media, but retail subscriptions are yet to transform the way people shop. So far, retail subscription boxes have seen momentum within the fast-moving consumer goods (FMCG) category—think companies like Blue Apron, Dollar Shave Club and Birchbox. Despite the waves these companies have made, are consumers actually ready to automate their purchases of everyday goods?