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Retailers and Shoppers Are on Totally Different Pages About Tech

Jan 15, 2019

Retail executives and consumers in the US, the UK and Australia have widely disparate expectations about artificial intelligence's (AI) and virtual reality's (VR) effects on the retail sector

The Changing Face of Retail in China

Jan 14, 2019

China’s tech-driven retail revolution is turning stores into laboratories for retail experiments and introducing consumers to completely new shopping experiences.

Walmart's New Campaign Spotlights Digital Grocery Business

Jan 12, 2019

Walmart is doubling down on its digital grocery efforts with a splashy new campaign promoting Walmart Grocery Pickup, its click-and-collect service.

How D2C Brands Are Challenging Incumbents with Earned Media

Jan 10, 2019

With news of yet another legacy retailer (Sears) becoming a victim of disruption this week, the retail industry now turns its attention to the onslaught of fast-emerging challengers: direct-to-consumer (D2C) brands.

What Makes a Bad Shopping Experience?

Jan 03, 2019

Customer service can make or break a company's reputation. It's also a leading reason why consumers choose to abandon a retailer and take their money elsewhere.

Will Walmart Overtake Amazon in Digital Grocery Sales?

Jan 02, 2019

The numbers aren't in yet, but Walmart might have overtaken Amazon as the largest digital grocery player in the US.

Few People Regularly Make Purchases Through Smart Speakers

Dec 20, 2018

Voice commerce might one day change how people shop online. But for now, only a minority of consumers regularly use a voice-activated smart speaker to make purchases.

Five Ways Amazon Is Betting Big on India

Dec 18, 2018

Amazon already has a major stake in India's fast-growing ecommerce market. Here's how we know the country is one of its big targets for 2019.